About

amasol AG – Focus on the End-user

The significance of IT in today’s companies is measured by the value it provides for the business. As internal service provider the IT department is responsible for continuously guaranteeing an optimum IT availability on an enterprise-wide level and for providing the best end-user experience for all business-critical applications. The same is true for service providers and their external customers. The focus is on an optimum application availability and performance. It is the end-user experience that counts and will be the foundation for how the IT department’s or service provider’s performance is evaluated.

amasol AG supports service providers and enterprise customers to provide a maximum end user experience and follows the following rules and guidelines:

We support our customers…

• to keep their promises to their „customers“ (= end users),
• to prove their services based on objective data,
• to run their IT at an optimum level, i.e. with a maximum availability and performance at minimum costs,
• to improve the communication between IT end-user/business unit and IT department.

In daily work amasol relies on a team of experienced and motivated consultants who consider themselves as partners of the customers and handle their interests with the vendors of the products used.

amasol will support you if required in the different project phases – from consulting and design to implementation to training and long-term operational support.

At amasol we emphasise long-term customer relationships and a co-operation in partnership. Thus we can offer our customers a maximum value by increasing productivity, reducing costs and gaining a competitive advantage.

amasol follows a multi-tier management approach including:

• Business service management (IT service, contract and financial management)
• End user experience and IT service monitoring
• IT infrastructure monitoring (fault and performance management)

And selects "advanced management solutions", i.e. products and solutions meeting the following requirements:

• Market-proven and leading functionality,
• Scalable for all company sizes
• Quick to install with a detectable ROI within the shortest period of time.

Success for us means adding value and detectable ROI for our customers. Our target is to provide real solutions to our service provider and enterprise customers supporting seamless and successful business processes by an optimised IT operation.
Therefore, we consider IT management not only as a technical discipline but as an important element for securing business success.

amasol offers its solutions directly on the German-language market and globally through partners. Our customers include mid-sized and large enterprises in all industries, service providers and institutions/public authorities running business-critical systems.