Welcome to amasol Support

Here you will find all necessary information about our support services:

  • Opening of support tickets
  • amasol Online tickets system
  • Remote support
  • Escalation

Opening of Support Tickets

Support tickets can be opened via the following channels:

If you require assistance in opening or editing tickets, please contact amasol support via
telephone at:
Phone: +49 89 1894743-55

The support hotline is available from Monday to Friday between 9am and 5pm (CET) -
exceptions are Bavarian holidays in Bavaria..

Customers with extended support contracts, especially 24/7 priority 1 support customers will
receive additional information. Please contact amasol support manager Benjamin Welge for
further inquiries or assistance.

amasol Online Ticket System

amasol offers its customers direct access to the amasol Online Ticket System.

Through the online system you are able to:

  • Open new call tickets
  • List your existing call tickets and filter them by specific criteria
  • View call ticket details
  • Close call tickets

You will receive further access information by amasol support when registering as a new support
customer.

Additional information on how to use the online ticket system is also available after login to the
ticket systems website.

Remote Support

A lot of customers provide VPN remote access for the amasol support team. This access enables
amasol support engineers to conduct faster diagnosis and problem solving, as compared to email
or telephone support.

If VPN access is not possible, amasol offers support via online desktop sharing solutions such as Teamviewer or Cisco WebEx. As another option, any remote access software used by the customer
may be used for remote support as well.

Questions regarding Support Process and Escalation

If you have questions, comments or complaints that go beyond the regular ticket process, please
contact amasol support manager Benjamin Welge via:


Contact

Benjamin Welge
amasol AG
Campus Neue Balan
Claudius-Keller-Straße 3 B
81669 München
Tel.: +49 89 1894743-34
benjamin.welge@amasol.de

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