Here you will find all necessary information about our support services:
Support tickets can be opened via the following channels:
If you require assistance in opening or editing tickets, please contact amasol support via
Phone: +49 89 1894743-55
The support hotline is available from Monday to Friday between 9am and 5pm (CET) -
exceptions are Bavarian holidays in Bavaria..
Customers with extended support contracts, especially 24/7 priority 1 support customers will
receive additional information. Please contact amasol support manager Benjamin Welge for
further inquiries or assistance.
amasol offers its customers direct access to the amasol Online Ticket System.
Through the online system you are able to:
You will receive further access information by amasol support when registering as a new support
Additional information on how to use the online ticket system is also available after login to the
ticket systems website.
A lot of customers provide VPN remote access for the amasol support team. This access enables
amasol support engineers to conduct faster diagnosis and problem solving, as compared to email
or telephone support.
If VPN access is not possible, amasol offers support via online desktop sharing solutions such as Teamviewer or Cisco WebEx. As another option, any remote access software used by the customer
may be used for remote support as well.
If you have questions, comments or complaints that go beyond the regular ticket process, please
contact amasol support manager Benjamin Welge via:
Campus Neue Balan
Claudius-Keller-Straße 3 B
Tel.: +49 89 1894743-34