With its new IT Operations Analytics (ITOA) business unit amasol picks up a subject that market analysts such as Gartner consider to be one of the key subjects for the next years when it comes to the successful operation of complex heterogeneous IT environments.
These IT environments in particular impose ever higher requirements for the application support and IT operations teams. It will no longer be sufficient to simply manage the performance and availability of IT services. Expectations are that IT will be able to prove a (as positive as possible) impact of these services on the company’s overall business results.
In addition, mission-critical IT services are more often designed as loosely coupled applications that run on both physical and virtual infrastructures. For this reason, it will get more difficult to monitor the overall service and to minimize performance problems that may impact the business process.
As a consequence, there are calls for a transforming analysis-driven approach for service performance management supporting enterprises in:
The key drivers for IT Operations Analytics solutions come from a wide variety of challenges such as:
Linking ITOA with modern APM solutions provides an important insight into application usage and offers the base for a variety of operations efficiency improvements.
Gartner for example forecasts that in the year 2015 60 percent of the global-2000 companies will put a higher priority on ITOA. In 2012 it were only 20 percent.
The analytics technology may be used in almost any IT management discipline. At the moment, we see major user scenarios in the following areas:
ITOA systems are able to process data from a wide variety of different sources. The power of the analysis options will increase with the number of sources. Data should be captured from all existing IT silos. The following data source types are appropriate for analysis:
Gartner has defined five dimensions of ITOA functionality. At the moment, the available solutions only cover segments of these functionality dimensions:
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