Digital Fuel - Service Flow

Digital Fuel Service Flow

Digital Fuel Service Flow enables you as a service provider to efficiently manage your contractual or business obligations. The SLA and Service Relationship Management solution provides you with the transparency to guarantee a successful service relationship with your customers. The Service Flow management system can be used for single customers as well as for a complete customer base.

In addition, Service Flow gives you the opportunity to standardise and optimise your internal processes. 

Digital Fuel Service Flow – Benefits

1. Fast project execution leads to quick results
2. Easy to manage and very flexible in customizing
3. High scalability and high reliability even with several thousands of SLAs, KPIs, metrics and users.
4. Comprehensive experience in realising large SLA management installations.
5. Service Flow at the moment is the only solution available on the market for designing Service Level Objectives (SLOs) and metrics with a graphical user interface without requiring programming knowledge.

Functions and Features

The graphical development interface Visual Service Flow provides you with the opportunity to quickly and intuitively design individual reports. In addition, it is easy to specify the data sources as well as map them to the corresponding contractual information.
With the Digital Fuel Service Line Solutions you will profit from the company's comprehensive experience in monitoring service relationships. Service Line Solutions are available as best practices for various service types (IT services, telco services, contact center services, etc.)
Thus, Service Flow will provide you with valuable support during your project designing phase.

ITIL-based Service Level Management

Service Flow provides you with the technological background for implementing ITIL-based service level management.

In a first step the services are defined by describing the corresponding components and delivery blocks and then transferred into Service Flow. In addition, the organisational structure will be reproduced as business units in Service Flow. Besides, Service Flow establishes a link between the services and the SLAs.

In a second step Service Flow represents the whole process from creating the SLA contracts to getting them approved to activating them to monitoring their compliance. For creating SLA contracts you will find pre-installed templates.

The compliance with service levels agreed on in the SLA will be monitored automatically. By integrating a calendar function the compliance will be monitored based on office hours, maintenance periods, holidays, etc.

Service Flow provides reports at different levels based on the user's roles and rights. With various drill-down features he can dig deeper into details. In addition to pure technical information on complying with SLAs the reports will also provide information on bonuses/penalties. All reports will be generated in real-time. Trend analysis is available as well.

Service Flow enables you to query user feedback via specific web forms to determine customer satisfaction. By setting internal values you can determine the expected service quality. Thus the service provider will receive an exact prognosis, which maximum service quality could be reached.

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