Support

Technical Support

Welcome to amasol support. Here you can find information about the following support topics:

• Ticket Creation
• Online Ticket System
• Remote Support
• Escalations

Ticket Creation

To create a support ticket at amasol you may

1. write an E-Mail to support@amasol.de
2. visit our Online Ticket System

If you need further assistance feel free to contact our support by phone:

•  +49 (89) 189 47 43 55

Our support hotline is available from Mo-Fr 09:00 - 17:00 o'clock except public holidays in Bavaria
http://www.bavaria.by/public-holidays-in-bavaria.html

Customers with extended support, especially 24x7 priority 1 support, receive additional contact data. If you have any questions regarding the extended support please contact our Support Manager Leo Bär.


Online Ticket System

amasol AG offers an online ticket system

There you can

1. create new tickets
2. list and filter your tickets
3. display ticket details
4. close tickets

Please request your account data from amasol support via phone.

Remote Support

For many of our support customers we use VPN remote access for quick diagnosis and error handling. Please contact us at support@amasol.de, if you want to establish a VPN connection as well.

If VPN access is not possible, we offer remote diagnostics via Netviewer or webex. Alternatively we can use any remote software that is accepted by your company.

Escalations

If you have any issues regarding our support do not hesitate to contact our Support Manager Leo Bär:

• by E-Mail
• by phone: +49 (89) 189 47 43 19