Solutions

­amasol Solution Portfolio

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The amasol solutions portfolio includes the following areas:

1.) Business Service Management

2.) End-user Experience Management and

3.) IT Infrastructure Management

With its portfolio amasol addresses today's key IT management issues. Our solutions are tailored to support IT service providers for both internal and external customers with standardised management procedures to gain a maximum automation thus enabling them to focus on their business services.

The amasol IT Infrastructure Management solutions provide the platform for guaranteeing maximum availability with both top performance and minimum operating expenditure. Current and historical data will be monitored to detect the system's standard as well as full load status. The key target will be to minimize the number of system alerts. If an error occurs a reliable root cause analysis will detect its reason. Baseline and trend reports support the IT department to pro-actively manage capacity bottlenecks. With our solutions we enable our customers to test and optimize their applications in real-time conditions before going live.

The second amasol solutions area is called End User Experience. As we found out the interest for this kind of solutions has dramatically increased in recent years. With our solutions we have continuously raised the bar and set the goal to measure the experience of every single IT-user of our customers. We are convinced that the effort to include as many users as possible to the customer satisfaction analysis makes sense. The more users are "asked" the better the end user experience can be evaluated. There are different methods to measure what happens if the customer clicks the "enter" key. The amasol consultants are experts in these methods and will use them individually or in combination if necessary.

How well an IT organisation is rated will also depend on its internal and external presentation. Only in the last few years have specialised vendors developed products that may reduce the gap between IT and business without major implementation efforts. We call these solutions Business Service Management for the reason that we are committed to support IT organisations to focus on monetarily relevant services. Automating service level management will be a first step. A structured reporting (modelling) of business services, quality reports by linking key performance indicators (KPIs) and an individual reporting are other issues. Another target of business service management will be the management and optimization of the IT operation.

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