Resolve: Automation for ITOps, NetOps and SecOps

Resolve is our specialist partner in providing solutions for the automation of ITOps, NetOps and SecOps processes. The automation and integration platform Resolve Automation provides pre-configured solutions for this specialist area of IT automation.

IT-Ops Automation
like you never imagined before

Resolve Automation

Resolve Automation provides a platform for ITOps, NetOps and SecOps teams to unify and automate IT operations. The problem-solving know-how in the heads of the experts is transformed into semi-automated step-by-step instructions that can be used widely, including by colleagues in level 1 support. The need for time-consuming escalations is minimised.

 

Automate all of IT

ITOps, NetOps and SecOps operational processes are characterised by:

  • High complexity, many tools
  • Distributed expert knowledge
  • High need for coordination to solve problems

Resolve Automation overcomes these obstacles by:

  • Integration of all existing IT operating tools
  • Transformation of previously dispersed and often only in the heads of the experts existent know-how into step-by-step problem-solving workflows
  • Efficient yet flexible solution finding through a meaningful combination of automated data collection and analysis with human decisions
  • Support for employees in decision-making through consistent and interactive dashboards and colour-coding

By using Resolve Automation you can achieve the following:

  • Faster and more secure resolution of IT incidents for higher customer satisfaction and lower IT operating costs
  • Reduced effort for training new colleagues in IT support and operations through integrated processes and reduced need for the use of expert tools
  • Securing and harnessing distributed expertise reduces expensive escalations and "war-room" situations